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Delivery Information
Irrespective of the delivery method you choose, we always take responsibility up to the point of delivery, i.e. if your parcel goes missing or the contents are damaged, we will replace the affected items at no cost to you.
Please note that the time taken to dispatch an item is listed on each product detail page.
For example,Ā "In stock! Usually ships within 24 hours."Ā means that the product is in our warehouse and we will ship it within 24 Hours.
For example,Ā "Usually dispatched within 2-5 working days"Ā means that it will take us 2-5 working days to get the product from our supplier. The delivery times listed below apply once we dispatch the item to you.
Delivery Options At a Glance
Economy Courier - Orders over R750
Main Centres - Free*
RegionalĀ Areas - Free*
Outlying Areas - R95
Economy Courier - Orders Under R750
Main Centres - R95
RegionalĀ Areas - R95
Outlying Areas - R95
Shipping Surcharges:
Door to door economy for orders 30kg - 37kg - R265
Door to door economy for orders 38kg - 50kg - R325
The Courier Guy: | |
Other services & surcharges: | |
Earlybird (Ensure delivery by 9:00) | R220 |
Saturday collection or delivery (between 8:00 & 11:00) | R480 |
After Hours or public holiday collection or delivery | R620 |
Chain store / embassy collection or delivery | R480 |
CRC | R150 |
Tender Documents | R120 |
High Risk Areas (Townships or hijacking Hot Spot Zones) | R60 |
Fuel | 20% |
Ā
Collection at MyToy Warehouse - Free
Above fees dependent on the number of items, mass, and value of the order.
Delivery Details
Courier
These are door-to-door services. The delivery address must be a physical address, and cannot be a post office box. Someone will need to be available at the address to receive the delivery. Deliveries are made during business hours from Monday to Friday.Ā
Economy Courier.
In main centres, this will reach you within 1 - 3 business days of dispatch.Ā
- Main centres include properties within a 50km radius of the major cities in South Africa. If you are not in a main centre, it may take a few days longer. We do not deliver by courier to plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges, airports or harbours, and should your delivery address fall into one of these categories you will be liable for the extra costs incurred in delivering or returning the parcel.
- Overnight post office counter. At this stage we don't make use of the Post Office
- Collection. You can also collect your parcel during office hours from our Warehouse in Unit 20, Red Zone, 50 Junction Rd, Shelly Beach, 4265
- Our office hours are Monday to Friday 9:am - 4pm. We are not open on Saturdays, Sundays, or public holidays. We don't charge for delivery if you choose to collect.
- Free delivery options are subject to change.
Your opinion and feedback matters to us!
Youāre our biggest asset, so if you would like to know more, have a suggestion or a complaint feel free to give us a call on +27Ā 10 534 7361 or email info@mytoy.co.za
Warehouse Collection Hours:
Monday to Friday 09H00 - 16H00
Support Hours & Enquiries
Monday to Friday 09H00- 16H00
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